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Frequently Asked Questions

If you are experiencing difficulties with login to your journal, ordering your textbook, or, receiving your issue on time, then the following may be of help.

Please remember that a subscription is required to access ESC journal content online.

Frequently Asked Questions 

1. I'm trying to access my journal using "MyESC" login details, but the journal's website does not recognise me. What should I do?

When selecting a full-text article on the journal’s website you will be asked to sign in (unless the article is free to access or Open Access).
DO NOT USE the login boxes as these are reserved for non-members, but click on the 'ESC Members Sign In' right beside our heart logo!

After clicking on the 'ESC Member Sign In' link you will arrive on a page where you must enter your “My ESC” account login details.

Once you log in you are returned to your full-text article.

Complete login procedure

2. I'm an ESC member, so why can't I access the journals?

Being an ESC member does not entitle you to access ESC journals. However, like all ESC members, you can benefit from very special rates.
ESC Professional members have online access to EHJ and/or CVR depending on their level.  Learn more here.

3. I'm an association member, so why don't I receive the association's journal?

Your membership may or may not include the association's journal (print or online only), as it's a benefit that depends on your membership level. Please contact your association for more details on membership benefits.

4. I attended my association's congress last year, so why don't I have access to the online journal?

The benefit of the journal linked to the association's congress depends on the fee you paid when you registered. Please contact your association to see whether or not your registration fee included the journal.

5. I registered for the ESC Congress, so why don't I have access to EHJ or CVR?

Delegates are now offered a complimentary professional membership under certain conditions; ESC professional includes an online access to either the European Heart Journal (EHJ) or Cardiovascular Research (CVR).

If you already benefit from this opportunity to join the ESC Community last year, you will be invited to renew your membership at preferential rates.

An upgrade to the paper version of your chosen journal remains an option for an extra fee of € 229.

6. I have a print subscription and I haven't received the journal for XX months. Is there a problem with my subscription?

Please verify that the address section in your "MyESC" account is up to date and especially the one selected for journal delivery. If you chose to receive your journal at the hospital, then please check with the relevant hospital staff.

If all is OK on your side, then do not hesitate to let us know so we can investigate with the publisher and re-order your missing copies.

7. I do not remember my username and password, so can you send my journal login details?

Your journal login details are exactly the same as those you use to access your "My ESC” account. Your Username is your e-mail address followed by the password you chose for your "MyESC" account. For security reasons, we have no view upon your confidential password. If you require a new password, then please use the “Forgot password?” function available here.

8. Despite having a subscription I cannot read the articles via my device's App. Why is that?

Since the end of 2016, the ESC journals app is no longer supported or available for download. The app continues to work with content you have already downloaded, but new content will not be available. Please visit the journal website to find out more about the replacement app.

Further Queries

We are happy to help should your problems persist, or if you have other ESC publications related difficulties not treated above.

Please use our Contact Us form for further assistance.