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Onsite in Lisbon - Registration Conditions

Heart Failure 2024, 11 - 14 May

Access to Heart Failure 2024

By registering you fully accept all registration’s conditions as further detailed:

Heart Failure 2024 is only accessible to certified healthcare professionals, associated press, healthcare industry representatives and other stakeholders involved in the science, management, and prevention of cardiovascular disease. Non-healthcare professionals, including infants and children under the age of 18, will not be able to access the Congress area.

Social Media

We invite you to use our official hashtag #HeartFailure2024 when you share cardiovascular news, tagging your peers. Screenshots of the presentation are allowed in your posts, but please refrain from recording and posting any videos on your social media. This activity is not permitted.

Payment and General Conditions

All registration fees are quoted in Euro (€) and include 23% Portuguese VAT. Payment in any other currency will not be accepted.

Invoices with an address in the European Union should be provided with a VAT Number. The invoicing address and VAT number can only be set up during the registration process.
Healthcare companies or third-party agencies cannot create a delegate “MyESC account” to register their delegates.

Changes cannot be made to an invoice following a purchase through the My ESC account. An invoice to an individual cannot be transferred to an organisation after payment. To avoid disappointment, please check the Billing details carefully before payment. If in doubt, contact us.

Payment of fees

Payment by Credit card (Visa, Mastercard or American Express) can be made through the online services on our secured server. For security reasons, under no circumstances should credit card details be sent by email or fax.

In case of additional payments for extra orders or adjustments, a secured payment link will be sent by email.

Registration fees rate is based on the date of receipt of the registration request. The prices indicated are only applicable if BOTH the registration request AND payment are received before midnight, Central European Time (GMT +1), on the relevant registration deadline date, otherwise, the higher registration fee will be applied.

Registrations will be acknowledged by email upon receipt of payment and a valid personal email address. Incomplete addresses or agency addresses will not be accepted and will result in the cancellation of the registration.

Active registrations are nominative and non-transferable.  

Cancellation Conditions

At delegate's initiative

Full Cancellation
Cancellation of a registration will be subject to the following conditions:
Until 11 April: refund of fee less an administrative charge of 30% of the original fee paid.
From 12 April: no refund.

Modification from onsite to online
The booker may change their registration from the onsite event to the online event until 3 May and will be refunded the difference of the original fee paid and online fee at time of change. 

From 4 May no changes can be made.


Should a delegate not attend the congress, for whatever reason, no further claims for reimbursement or waiving of fees can be made.

In case of impossibility to attend the onsite event and to allow registered delegates to continue their experience beyond the event dates, we are pleased to inform you that all scientific content will continue to be available for two weeks after the event, to be viewed at your leisure. At ESC’s initiative

Modification of the programme

The ESC reserves the right to modify the Heart Failure 2024 programme at any time, which is published as an indication only and subject to change.

No waiving of fees nor right to further claims will be possible should the ESC be obliged to alter the programme of Heart Failure 2024.

Changes, postponement and cancellation

Given serious cause, the ESC is entitled to postpone (modify the dates), to curtail the duration, or to cancel the onsite event. In the event of complete or part postponement or curtailment, the registration is regarded as valid for a possible new date and new duration for the said onsite event.

If the onsite event has to be cancelled, the ESC will strive to maintain the online event and any onsite registration will be automatically transferred to an online registration. The delegate will be refunded the difference between the onsite and online fee, at the rate applicable when the original onsite fee was paid.

If, due to any contingency that the ESC cannot overcome (in particular force majeure), both the onsite event and the online event have to be cancelled, registrations by individuals will be reimbursed in full, however a charge for administrative costs may be retained for group registrations, as specified in the Group registration conditions. Apart from reimbursement of registration fees, delegates will not be entitled to compensation for any costs or damages incurred as a consequence of such event cancellation, change or postponement. For example, no compensation will be due for costs related to housing and travel arrangements.

All delegates are urged to take personal travel insurance.

Liability disclaimer

The European Society of Cardiology (ESC) will not be liable for any theft or damage to property and/or persons caused on site during the congress, by any factor whatsoever, unless there has been a fault, intent or deliberate recklessness on the part of European Society of Cardiology (ESC). The European Society of Cardiology (ESC) shall not be held responsible in the congress of poisoning or food intoxication during the congress.

Data Privacy Statement

General data privacy statement

During the congress, attendees may be photographed and videoed by the ESC or its partners capturing the event. Some of these photographs or videos may be displayed by the ESC or its partners in future publications or materials connected with the event, as well as on social media. If you do not wish for your image to be displayed by the ESC, please go to the information desk or one of the registration desks on-site during the congress to have a specific sticker added to your badge. Without contradictory instructions from your side, you hereby grant the European Society of Cardiology the irrevocable right to record and use free of charge your image, voice, and name in photographs and videos in which you appear.

Please be aware that during the congress you will be scanned daily at the entrance for security reasons. When presenting your badge for scanning at an exhibition stand or during industry-sponsored sessions, the following personal data can be retrieved by the corresponding exhibitor or industry: title, first name, last name, email address, city, country, age scale, gender, profession, stage in career, primary specialty, place of work and main institution information - such as entered in your My ESC account.

The information and personal data collected during this registration process is necessary to provide you with an optimal user experience and networking opportunities during Heart Failure 2024.
Without this information, we will be unable to properly process your registration. During Heart Failure 2024, your online activity will be tracked and collected by the ESC. This will be used for reporting and statistical purposes; to assist in enhancing your experience; to inform you about ESC activities in a coherent and adequate manner and provide you with personalised suggestions and recommendations of pertinent content for you to visit.

The recipients of the data are ESC Staff managing the Congress and the registration process. The data collected will be kept for a maximum of 5 years after your last transaction or activity with us after which time your My ESC account will be closed and financial transactions will be kept for a maximum of 10 years for legal accounting purposes. Additionally, please be aware that your profile information and details will be shared with the sponsor of the Industry Session, Tutorial or Exhibition you choose to view. When accessing an Industry Session, Tutorial or Exhibition, the following data will be shared with the corresponding industry: title, first name, last name, email address, city, country, age scale, gender, profession, stage in career, primary specialty, place of work and main institution information - such as entered in your My ESC account. The respective company may contact you directly for its own purposes (e.g. by email concerning products, services and events that may be of interest to you) More information is available in ESC Privacy and Data Security Policy.

In accordance with the chapter 3 of the European Regulation 2016/679 with regards to data protection, you have the right to request from ESC, access to and rectification or erasure of your personal data or restriction of processing concerning your data or to object to processing as well as the right to data portability. For such, please contact (be aware that a proof of identity will be requested during the process via a secure web link).
You have the right to lodge a complaint with a supervisory authority, and for information, ESC has appointed a Data Protection Officer that you can reach at

Applicable Law and Litigation

These Terms and Conditions shall be governed and interpreted in accordance with French law without regard to any conflicts of laws principles thereof that would require the application of the law of any other jurisdiction. Any disputes arising in relation hereto shall be submitted to the exclusive jurisdiction of the French Tribunal Judiciaire located in Grasse, France.

Contact Details

For further information, please contact the ESC Registration Department with the "Contact Us" form
Tel. +33 (0)4 92 94 76 12