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Field Service Engineer EP Germany

Skills Alliance GmbH

The Field Service Engineer must live in Germany nearby major airport and is responsible for providing highly visible onsite and remote technical support to customers. This includes, but is not limited to installation, general servicing, repairing, problem solving and supporting customers and medical centers using the system. This Engineer works closely with internal teams to ensure customer feedback, experiences and input is communicated to the appropriate internal team members.

Based in Germany with access to major airport.
Speaks fluent German and English.

● Perform system installation of medical capital equipment
● Accurately document and keep detailed records of all work-related activities
● Perform scheduled inspections and testing of equipment as needed
● Support the development and maintenance of installation, training, and servicing procedures
● Perform troubleshooting and repair activities
● Perform system hardware and software upgrades and verify system performance
● Support Marketing, Sales, Clinical and Pre-Clinical functions as needed for trade shows, demonstrations and pre-clinical and clinical functions
● Provide detailed feedback to Engineering and other departments as necessary regarding equipment performance, serviceability and customer comments
● Ability to travel up to 70% of the time within the EU; international travel to US very infrequently, if any.
● Self-starter with ability to multi-task and prioritize duties with short notice
● Excellent communication skills with the ability to interact with customers and internal personnel

● Must have excellent communication skills, both written and oral
● Must be willing to travel – up to 70%
● Must have flexible working hours and be able to provide support during non-regular business hours
● Will be required to adhere to certification/credentialling required by the customer site in connection with admission into its facilities to perform job duties
● Job operates in a hospital/medical environment and remotely from a home office location

● Must have valid driver’s license and good driving record
● Experience with electronic test equipment including multimeters, oscilloscopes, and waveform generators
● 2+ years’ experience performing Field Service operations in the Medical industry
● Proficiency with MS Office applications

• Technical /Engineering Degree
• Previous experience with Cardiac Electrophysiology Equipment used in a clinical study or a commercial setting
• Possession of current vendor certification/credentialling for operation in a hospital environment


Contact Name for applications: Stan Kalinin
Phone: 0041 (0) 43 508 21 57