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Heart Failure 2021 FAQ

Online congress from 29 June to 1 July

Technical recommendations

The Heart Failure 2021 platform is designed with a responsive interface that is mobile friendly but for an optimal experience, we recommend that you access the platform on a desktop computer.

Supported browsers

We support the most current versions of Chrome, Safari, Edge, and Firefox. Chrome is the preferred browser.

Tips for the best experience

  • Disable your web browser’s ad blocker (this is normally done through the Settings in your browser). Turning off the ad blocker will help us confirm your attendance and deliver your CME credits.
  • Zoom out on your web browser to see the full room view.
  • If you are using Google Chrome:
    • To zoom out – Simultaneously press Ctrl and on your keyboard
    • To zoom in – Simultaneously press Ctrl and + on your keyboard
  • On Windows 10: to set screen zoom, right-click on your desktop and select Display settings from the popup menu. Zoom can be adjusted in the popup window.
  • If you can’t hear a presentation: Ensure the volume on your computer speakers is turned up and that the sound is not muted. Using the button at the bottom left of the video, confirm the volume level.


How do I become an HFA Member?

It’s very simple – there is no paperwork to fill out and you can become a member in less than 10 minutes. Find out all about membership here.

Is there a reduced congress fee for HFA Members?

HFA Members benefit from a reduced fee on registration to Heart Failure 2021 Online Congress as well as opportunities all year long. Join here before you register.

How can I check my membership status?

Your membership status can be checked in your MyESC account under My Membership.

How do I renew my membership?

Membership can easily be renewed in your My ESC account under My Membership.

Any further questions about membership?

Contact us or check the Membership FAQ.

Our expert will be available at the HFA Booth in the Virtual exhibition:

Monday, 28 June from 09:00 to 17:00 CEST

Tuesday, 29 June from 08:00 to 20:55 CEST

Wednesday, 30 June from 08:00 to 19:20 CEST

Thursday, 1 July from 08:00 to 20:55 CEST


How can I become a Fellow of the ESC (FESC)?

The application procedure is available online from 15 June to 30 September. The applicant must submit the application online before the annual deadline: 30 September.  Discover more. 

Any further questions about ESC Fellowship?

Check the Fellowship FAQ

For any questions about your My ESC account, we invite you to consult the dedicated webpage

Continuing Medical Education (CME) Credits and certificate of attendance

The EACCME® is an institution of the European Union of Medical Specialists (UEMS)

How many CME credits can I receive?

Your participation to Heart Failure 2021 entitles you to a maximum of 17 CME Credits.

After the congress, you will receive one credit for each full hour you have spent online during the congress days from 29 June to 1 July. The maximum of credits per day will be defined by the European Accreditation Council for Continuing Medical Specialists (UEMS).

The certificate will be available after the congress and will be based on the tracked real time spent viewing scientific sessions from 29 June to 1 July, except for the informal sessions taking place in the Discussions Rooms (dates and times to be confirmed). Please be aware that any tracking blockers on your device or browser may prevent us from tracking your activity properly, with the result that the CME points will not be added on your certificate of attendance and cannot be claimed after the event.

How can I claim my certificate of attendance?

You will need to complete a short questionnaire to receive your certificate. The questionnaire and instructions will be sent to you after the congress.

To access your credits,  please complete the EACCME evaluation form (mandatory). 

To obtain your Heart Failure 2021 CME certificate, please log in to your MyESC account.

I practice in the United States of America / Canada: how can I claim credits?

Through an agreement between the European Union of Medical Specialists and the American Medical Association, physicians may convert EACCME® credits to an equivalent number of AMA PRA Category 1 Credits™. Information on the process to convert EACCME® credits to AMA credits can be found here.

Live educational activities occurring outside of Canada, recognised by the UEMS-EACCME® for ECMEC® credits, are deemed to be Accredited Group Learning Activities (Section 1) as defined by the Maintenance of Certification Program of the Royal College of Physicians and Surgeons of Canada.


Translation and subtitles

All presentations are in English. Translations are not available.

Faculty and presenters

Where can I find/watch my presentation again?

All presentations will be made available on-demand within 24 hours after broadcast except for the session 'Heart Failure 2021 Guidelines: Pharmacological treatment' that will be presented on Tuesday 29 June at 10:45 (CEST) and replayed on the same day at 20:55 (CEST). This session will not be available afterwards.

The rest of the content will be accessible on the congress platform until 15 July 2021 to all registered participants. HFA Members can access these same resources for a much longer period by logging in to their My ESC account.


How can I interact with viewers during the broadcast of my presentation?

A Forum is available to give speakers the opportunity to exchange directly with viewers. Your presence online in the Forum at the time of your presentation would be most appreciated.

To enter the Forum and interact with the audience:

  1. Connect to the platform on the day/time of your presentation
    Please note, the times indicated are approximate, so we ask you to connect five minutes before and, if possible, plan to stay longer than your actual presentation to accommodate any unexpected delays in the broadcast.
  2. During your presentation, you will see a Forum window on the side of the screen. Use the chat function to enter the Forum. Each of your posts will be identified with your name and country, allowing the audience to recognize your contribution.

The Forum is an area for scientific exchange rather than a questions and answers page.

Whom should I contact if I have another question?

Interactive features

How can I interact during the presentation?

Most sessions will have a Q&A window on the right of the presentation where you can ask questions and interact with other participants through the Forums. Each of your posts will be identified with your name and country, allowing the audience to recognize your contribution.

All posts* should be made in English so the global community can understand and respond.

*ESC Terms and Conditions: Participants guarantee that the content he/she submits on the Forum is not obscene, threatening, harassing, deceptive, invasive of another’s privacy, offensive, defamatory of any person, illegal or otherwise deliberately intended to upset or harm other users. The European Society of Cardiology reserves the right, at its sole discretion, to edit, refuse to publish, and remove any user’s content from ESC websites at any time and without prior notice.

How can I interact with an abstract or clinical case presenter in the on-demand programme?

When consulting a presentation, you can use the following functionalities - Like, or Comment to post a message.
Presenters are invited to check back on their presentation(s) throughout the congress to respond to comments and/or questions that may arise.
If you enjoy a presentation, please make sure to Like it – and contribute to the rating of the content online! (see the "Best Rated" section) – this will help other participants find and enjoy the content.

Social Media

What is the official hashtag for Heart Failure 2021 Online congress?

Tweet along with us using the official hashtag #HeartFailure2021. Share the latest highlights. Engage with the community. Take screenshots of the points you wish to tweet about.

No video recordings of sessions and no posting of videos on social media allowed.

Where can I find the ESC on social media?

You can join the ESC on:

Industry partners

Where can I find information about industry partners activities?

You may access the industry section on our website. Once the online platform is live, you may access the Exhibition tab through the main menu to find details related to their entities and activities.


I’m accredited press. How do I register?

We invite you to register at no charge before the congress starts to be able to view sessions and access the scientific resources until 14 July 2021 (reserved for registered participants only).

Where can I find embargoed press material?

Embargoed material is reserved for accredited press. To receive embargoed press material, please apply for accreditation.

Contact us

Please note that the Frequently Asked Question (FAQ) page is updated regularly. 

If you have read the above and your question is not answered, do not hesitate to contact the congress team. We're always here to help you.