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FAQ - ESC Preventive Cardiology 2021

15 - 17 April - Online Event

Technical recommendations

The ESC Preventive Cardiology 2021 platform is designed with a responsive interface that is mobile friendly but for an optimal experience, we recommend that you access the platform on a desktop computer.

Supported Browsers

We support the most current versions of Chrome, Safari, Edge and Firefox. Chrome is the preferred browser.

Should you have difficulty accessing the abstracts (Abstracts & Clinical Cases Gallery), please clear your web browser's cookies (in Chrome: CTRL+Shift+Del).

Tips for the best experience

  • Disable your web browser’s ad blocker (this is normally done through the Settings in your browser). Turning off the ad blocker will help us confirm your attendance and deliver your CME credits.
  • Zoom out on your web browser to see the full room view. To zoom out/in, press CTRL while using your mouse scroll wheel.
  • If you can’t hear a presentation: Ensure the volume on your computer speakers is turned up and that the sound is not muted. Using the button at the bottom left of the video, confirm the volume level.

Interactive features

How can I interact during the presentation?

Most sessions will have a Q&A window on the right of the presentation where you can ask questions and interact with other participants through the Forums. Each of your posts will be identified with your name and country, allowing the audience to recognise your contribution.

All posts* should be made in English so the global community can understand and respond.

*ESC term and conditions: Participants guarantee that the content he/she submits on the Forum is not obscene, threatening, harassing, deceptive, invasive of another’s privacy, offensive, defamatory of any person, illegal or otherwise deliberately intended to upset or harm other users. The European Society of Cardiology reserves the right, at its sole discretion, to edit, refuse to publish, and remove any user’s content from ESC websites at any time and without prior notice.

How can I interact with an abstract or clinical case presenter in the on-demand programme?

When consulting a presentation, you can use the following functionalities - Like, or Comment to post a message.
Presenters are invited to check back on their presentation(s) throughout the congress to respond to comments and/or questions that may arise.
If you enjoy a presentation, please make sure to Like it – and contribute to the rating of the content online! (see the "Best Rated" section) – this will help other participants find and enjoy the content.

Social Media

What is the official hashtag for ESC Preventive Cardiology 2021?

Tweet along with us using the official hashtag #ESCPrev2021. Share the latest highlights. Engage with the community. Take screenshots of the points you wish to tweet about.

No video recordings of sessions and no posting of videos on social media allowed.

Where can I find the ESC on social media?

We have an amazing team of Twitter Ambassadors who will live-tweet during the event. Follow them on Twitter and join the conversation:

Ambassadors names

Twitter handles

Silvia Castelletti


Francesco Perone


Biljana Parapid


Maria Simonenko


Vass Vassiliou


Erin Michos


Han Naung Tun


Luis Serratosa


Andreas Gevaert


Tiny Jaarsma


ACNAP President


Colin Yeung



 You can also join the ESC on:

  • Facebook – @europeansocietyofcardiology
  • Twitter
    o Main account – @escardio
    o Journals account – @ESC_Journals
    o News account – @ESCardioNews
  • LinkedIn – European Society of Cardiology
  • Instagram – @europeansocietyofcardiology


Where can I find embargoed press material?

Embargoed material is reserved for accredited press who have signed our embargo form. To receive embargoed press material, please apply for accreditation here.

I would like to contact an ESC Spokesperon

For any comment or interview request please contact the ESC Press Office: 

Industry partners

Where can I find information about Industry Partners activities?

You may access the Exhibition tab through the main menu to find details related to their entities and activities.


How do I become an EAPC Member?

It’s very simple – there is no paperwork to fill out and you can become a member in less than 10 minutes. Find out all about membership here.

How can I check my membership status?

Your membership status can be checked in your MyESC account under My Membership.

How do I renew my membership?

Membership can easily be renewed in your My ESC account under My Membership.


Any further questions about membership?

Contact us or check the Membership FAQ.

Our expert will be available on the Congress platform via chat from 15 to 17 April, from 09:00 to 19:00 CEST

Click here to book an appointment to chat or if you need assistance with your membership.

For any questions about your My ESC Account, we invite you to consult the dedicated webpage.


How can I become a Fellow of the ESC (FESC)?

The application procedure is available online from 15 June to 30 September. The applicant must submit the application online before the annual deadline: 30 September.  Discover more

Any further questions about ESC Fellowship?

Check the Fellowship FAQ


I’m not sure I can be present for the whole congress. How can I still access the scientific presentations?

All the congress resources will remain accessible until 17 May 2021 for all the registered delegates. If you prefer unlimited access to those same resources without a deadline, a Membership offer may be more suitable.

My ESC Account

I forgot my password

Please enter your email address here. You will receive an automatic email in your inbox, please check your spam folder if you don't see it - to reset your password.

I don't remember my username

Please note that your username is the email address you used to create your My ESC account. You can reset your password here. An automatic email will be sent to reset your password, please check your spam folder if you don't receive it.

I need to change my email

Follow the steps below:

  1. Sign in to your My ESC account with the email address currently associated to it
  2. Use the "Forgot Password" feature if you cannot remember your password
  3. Update your information

Remember to use the new address as username for any future connections to your My ESC account.

Scientific Programme

How can I access the full programme?

The full programme can be found here.

Exact starting times may differ slightly, we’d advise you to join five minutes early to ensure you do not miss the start. Presentations will be made available on demand within 24 hours.

Time Zones

The official event time zone is Central European Summer Time.

Translation and Subtitles

All presentations are in English. Translations are not available.


At what time will my presentation be broadcast?

We invite you to access your agreement form to find the details related to your contribution to ESC Preventive Cardiology 2021, including the broadcast date and time of your presentation.

Kindly consider that timing can vary slightly, therefore we advise you to connect five minutes before the scheduled broadcast time.

Where can I find/watch my presentation again?

All presentations will be made available on demand 24 hours after broadcast. The content will be accessible on the congress platform until 17 May 2021 to all registered participants. EAPC Members can access these same resources for a much longer period by logging in to their My ESC account.

How can I interact with viewers during the broadcast of my presentation?

A Forum is available to give speakers the opportunity to exchange directly with viewers. Your presence online in the Forum at the time of your presentation would be most appreciated.

To enter the Forum and interact with the audience:

  1. Connect to the platform on the day/time of your presentation
    Please note, the times indicated are approximate, so we ask you to connect five minutes before and, if possible, plan to stay longer than your actual presentation to accommodate any unexpected delays in the broadcast.
  2. During your presentation you will see a Forum window on the side of the screen. Use the chat function to enter the Forum. Each of your posts will be identified with your name and country, allowing the audience to recognise your contribution.

The Forum is an area for scientific exchange rather than a questions and answers page.

Whom should I contact if I have another question?


Continuing Medical Education (CME) and Certificate of attendance

How many CME Credits can I receive?

Your participation to ESC Preventive Cardiology 2021 entitles you to a maximum of 19 CME credits.

After the congress you will receive one credit for each full hour you have spent online during the congress days from 15 to 17 April 2021. The maximum of credits per day has been defined by the European Accreditation Council for Continuing Medical Specialists (UEMS). Maximum CME credits: on Thursday 3 CME credits, on Friday 8 CME credit and on Saturday 8 CME credits. The total number of credits obtained at the end of the congress is the sum of hours spent by day.

The certificate will be available after the congress and will be based on the real time tracked spent viewing scientific sessions from 15 to 17 April 2021. Please be aware that any tracking blockers on your device or browser may prevent us from tracking your activity properly, with the result that the CME points will not be added on your certificate of attendance and cannot be claimed after the event.

How can I claim my certificate of attendance?

You will need to complete a short questionnaire to receive your certificate. The questionnaire and instructions will be sent to you after the congress.

To access your credits, please complete the EACCME evaluation form (Mandatory). 

To obtain your ESC Preventive Cardiology 2021 CME certificate, please log in to your My ESC account.

I practice in the United States of America / Canada: how can I claim credits?

Through an agreement between the European Union of Medical Specialists and the American Medical Association, physicians may convert EACCME® credits to an equivalent number of AMA PRA Category 1 Credits™. Information on the process to convert EACCME® credits to AMA credits can be found here.

Live educational activities occurring outside of Canada, recognised by the UEMS-EACCME® for ECMEC® credits, are deemed to be Accredited Group Learning Activities (Section 1) as defined by the Maintenance of Certification Program of the Royal College of Physicians and Surgeons of Canada.


If you have read the above and your question is not answered

do not hesitate to contact the congress team. We're always here to help you.