Congress Registration: Frequently Asked Questions

Individuals

• How can I register for a congress?
  Registration for all our congresses is now processed entirely online through our website. Please follow the link on the registration page of the relevant congress to your My ESC account.
• I am an agent/booking coordinator. How can I register delegates for a congress?
  We have set up a specific “Third Party” registration service for you that will allow you use your own My ESC account to submit, refer to and manage your delegate’s registrations. The document below will get you started.
  
  How to register a third party.
  
  
• What is included in my registration fee?
  Not all registration fees include the same items. Please visit the registration page of the congress you wish to attend for more information; all included items are always listed with the table of Registration fees.
• How can I get an Invitation Letter for a Visa application?
  You may download a customised invitation letter from your My ESC account. Such an invitation is intended to help potential delegates raise travel funds or obtain a visa. Please note, however, this does not bind the ESC to provide financial support.
• Who is the Official Appointed Italian Agency?
  AIM Congress - AIM Group has been appointed to coordinate and assist companies in organising the participation of Italian physicians, scientists, and other healthcare professionals.
  
  Contact information:
  AIM Congress Attn: Barbara Samburgo
  Via Flaminia, 1068, 00189 Roma - Italy
  email: Barbara Samburgo, b.samburgo@aimgroup.eu
  Tel: +39 06 330 53 227
  Fax: +39 06 333 36 50
• Which payment methods are accepted? Can I pay by bank transfer?
  For online registration we accept payment by credit card (Visa, MasterCard & American Express) and bank transfer. For onsite registration payment can be made by credit card (Visa, MasterCard & American Express) and cash. The payment method by default is credit card however provided you register before the Late Fee deadline you will also be given the choice to select “Payment by bank transfer”. By submitting your registration in this way we will be able to provide you with a correctly addressed invoice (with full bank details) for payment.
• Which currencies are accepted?
  All credit card transactions are processed in Euros. Where a congress is taking place in a country that does not use Euros we will accept cash payments onsite in the local currency as well as Euros.
• What is the Fellow/Emeritus fee?
  The designation of the FESC (Fellow of the ESC) title honours ESC members who have made outstanding contributions in the field of Cardiology. A Fellow is a cardiologist considered to be a person who has had a number of years of experience in the field and who has distinguished himself or herself individually in clinical, educational, investigational, organisational or professional aspects of Cardiology. For more detailed information please visit our ESC Fellowship webpage.
• Is there special fee for ESC members? Is there a special fee for Association members?
  There is no special fee for ESC members; information on the benefits of ESC membership is listed on our website. Each congress has slightly different fee categories for the relevant Association members. Please visit our website and select the registration page of the congress you wish to attend for more information.
• How can I get my congress badge?
  If your personal address is within the borders of Europe (or in some cases, in the neighbouring regions) you will be given the choice between receiving your badge by post or collecting it onsite. If your address is outside Europe you will be able to collect your badge onsite at the congress centre. In order to provide you with an efficient and organised onsite badge collection service we will send you a voucher by email that must be printed and brought with you.
• When and to whom will the vouchers for onsite badge collection be sent?
  The vouchers are sent both to participants and Company/Agency approximately 2 to 3 weeks before the Congress.
• How can I register an accompanying person?
  Due to changes in the pharmaceutical industry code of conduct, we are no longer able to propose access to our congresses for accompanying persons. The Congresses are only accessible to certified healthcare professionals, associated press, industry representatives and other stakeholders in the science, management and prevention of cardiovascular disease.
• When will I get my registration confirmation/invoice?
  Once you have submitted your online registration you will immediately receive a registration number by automatic email. You should then receive the full confirmation/invoice in the following 48 hours.
• Can I replace one delegate with another?
  A name change is accepted under specific conditions. Please refer to the Registration General conditions and contact the Registration department.
• Can I cancel a registration?
  Cancellation of a registration is accepted under certain conditions. Please refer to the Registration General conditions.
• Are children allowed to attend? Is there a minimum age?
  The minimum age for a participant is 16 years old. Children under the age of 16 are not allowed access to any part of the congress.
• Can I register onsite?
  Absolutely, you may register onsite every day of the congress. However you should be aware that the onsite registration area can be very busy (especially on the first day of a congress); so please ensure you allow plenty of time to register before attending any sessions. For this reason we have extended the online registration services for all congresses until approximately one week before each congress to allow you the maximum amount of time to pre-register and be able to simply turn up and collect your badge.

Groups

• How can I register a group?
  Registration for all our congresses is now processed entirely online through our website. Please follow the instructions in the document below to submit your group registration.
  
  How to register a group.
  
  
• What information do I need to provide to register a delegate?
  Name and family name A personal/home address A personal home/business email address Please note that the address details cannot be the same for all Delegates and if the information is not properly provided the registration will be refused.
• Can I send you a list of delegates to register?
  No. The registrations can only be processed on line. You may upload the delegates information from an Excel sheet by using the template sheet provided on your online group page. You are also able to transfer delegate information from previous groups you have registered to your new group.
• Can I pay for the group now and give the names later?
  Registration fees are based on the date of receipt and are only applicable if BOTH the delegate information AND payment are received before the relevant deadline, otherwise the higher registration fee will be applied. It is not possible to pay during the Early Fee period and provide the delegates names in the Late Fee period.
• How can I get an Invitation Letter for a delegate’s Visa application?
  An invitation letter for each delegate you register is already prepared for you. Simply click on the envelope icon beside the title of the delegate you have registered.
• Can I pay by bank transfer/credit card?
  Amounts exceeding €5000 must be paid by bank transfer while smaller amounts can be settled by credit card.
• I have made a group registration and wish to make a payment by bank transfer; where can I find your bank details?
  You must go to your online group page and click on the “Request for funds” button.
• Where can I get an invoice from?
  You must go to your online group page and click on the “Request for funds” button. A confirmation invoice will be sent to you upon receipt of payment on our account.
• Are your bank account details the same for each congress/department?
  No, they are different for each congress. Our Bank account details are available on the invoice and you should use your group number as reference for any payment you make.
• I have made a group registration but am not able to access the participant list.
  In the days immediately following each deadline access to your online group is restricted in order for the information to be processed by our system. Your group will be re-opened once all the details and payments have been validated by our registration department.
• May I collect the certificates of attendance for the whole of my group/a few colleagues without them being present?
  No. Certificates of attendance have to be collected individually.