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Frequently Asked Questions

EuroHeartCare ACNAP Congress, 18-19 June, Online Congress



Social Media

What is the official hashtag for EuroHeartCare - ACNAP Congress?

We encourage you to join the community online for more interaction with your peers.

Share the latest highlights from #EuroHeartCare on your social media, particularly Twitter.

Please use the official hashtag for the congress: #EuroHeartCare

You may also add additional hashtags, depending on the content/topic you are sharing:

Where can I find the ESC on social media?

We have an amazing team of Ambassadors who will tweet during the event. Follow them on Twitter and join the conversation:

You can also join us on:

  • Facebook: @europeansocietyofcardiology
  • Twitter:
    o Main account: @escardio
    o Journals account: @ESC_Journals
    o News account: @ESCardioNews
  • LinkedIn: European Society of Cardiology
  • Instagram: @europeansocietyofcardiology

Scientific Programme

How can I access the full programme?

The Programme is available here.

Exact starting times may differ slightly, we’d advise you to join five minutes early to ensure you do not miss the start. Presentations will be made available on demand within 24 hours.

Time zones

The official time zone is Central European Time. 

Translation and subtitles

All presentations are made in English.
Subtitles in English, Spanish, Russian, Portuguese and Italian will be available on the video-on-demand platform. 

How can I interact during the presentation?

Most sessions will have a Q&A window on the right of the presentation where you can ask questions and interact with other participants through the Forums. Each of your posts will be identified with your name and country, allowing the audience to recognise your contribution.

All posts* should be made in English so the global community can understand and respond.


*ESC term and conditions: Participants guarantee that the content he/she submits on the Forum is not obscene, threatening, harassing, deceptive, invasive of another’s privacy, offensive, defamatory of any person, illegal or otherwise deliberately intended to upset or harm other users. The European Society of Cardiology reserves the right, at its sole discretion, to edit, refuse to publish, and remove any user’s content from ESC Websites at any time and without prior notice.

How can I interact with an abstract or clinical case presenter in the On-Demand programme?

When consulting a presentation, you can use the following functionalities - Like, Tweet and/or Comment to post a message.
Presenters are invited to consult their presentation(s) throughout the period of the congress to react on the comments and/or answer the questions.
Please make sure to LIKE the presentations – and contribute to the rating of the content online! (see "Best rated" section) – this will help other participants find and enjoy the content.

Faculty

At what time will my presentation be broadcasted?

We invite you to access your agreement form to find the details related to your contribution to EuroHeartCare 2021 including the date and time your presentation will be broadcasted.

Kindly consider that timing can slightly vary, therefore we advise you to connect five minutes earlier than your scheduled time.

Where can I find/watch my presentation again?

All resources from EuroHeartCare 2021 will be available on-demand until 3 July 2021 to all registered participants. All sessions will be made available on-demand 24 hours after broadcast. Members can access these same resources for a much longer period by logging in to their My ESC account.

How can I interact with the viewers during the broadcast of my presentation?

A forum is available to give speakers the opportunity to exchange directly with viewers. Your presence online in the forum at the time of your presentation would be most appreciated. 

To enter the forum and interact with the audience:

  1. Connect to the platform on the day/time of your presentation
    Please note the times indicated are approximative, so we ask you to connect five minutes before and, if possible, plan to stay longer than your actual presentation duration to accommodate any delay in the broadcast.
  2. During your presentation you will see on the side a forum window. Use the chat function to enter the forum discussion. Each of your posts will be identified with your name and country, allowing the audience to recognise your contribution.

The forum is an area for scientific exchange rather than a questions and answers page.

Whom should I contact if I have another question?

Please contact: ehcarescientific@escardio.org, if you are:

  • an abstract presenter
  • a faculty member
  • For any other enquiries, please contact: ehcare@escardio.org

Technical recommendations

The online platform is designed with a responsive interface that is mobile friendly but for an optimal experience, we recommend that you access the platform on a desktop computer.

Supported Browsers

We support the most current versions of Chrome, Safari, Edge and Firefox. Chrome is the preferred browser.

Tips for a successful and convenient congress experience

  • Disable your web browser’s ad blocker (this is normally done through the Settings in your browser). Turning off the ad blocker will help us confirm your attendance and deliver your CME credits.
  • Zoom out on your web browser to see the full room view.
  • If you are using Google Chrome:
    • To zoom out – Simultaneously press Ctrl and on your keyboard
    • To zoom in – Simultaneously press Ctrl and + on your keyboard
  • On Windows 10: to set screen zoom, right click on your desktop and select Display settings from the popup menu. Zoom can be adjusted in the popup window.
  • If you can’t hear a presentation: Ensure the volume on your computer speakers is turned up and that the sound is not muted. Using the button at the bottom left of the video, confirm the volume level.

I can’t hear the presentation

Please ensure the volume on your computer speakers is turned up and that the sound of the presentation is not muted. If the sound does not work when the video us playing, click the volume button at the bottom left of the video.

Registration

We recommend you register early to save time and benefit from the best fees.

How do I register?

To register, you will be asked to sign in to your My ESC account. If you do not have a My ESC account, you will need to create one during the registration process, which will take about two minutes.

ACNAP Members benefit from a reduced congress registration fee, access to congress resources on ESC 365 and additional opportunities all year long.

Register Now

Who is eligible to register to EuroeHeartCare ACNAP Congress 2021?

Registration is reserved to certified healthcare professionals, associated press and other stakeholders in the science, management, and prevention of cardiovascular disease.

I can’t attend EuroHeartCare ACNAP Congress 2021. How can I access the scientific presentations?

There are two options for you 

  • if you would like to browse the scientific resources for a shorter period of time, register now to give yourself 2 weeks (3 July 2021).
  • If you prefer unlimited access to those same resources without a deadline, a Membership offer may be more suitable in addition to your congress registration – please see below for details

ACNAP Membership

How do I become an ACNAP Member?

It’s very simple – there is no paperwork to fill out and you can become a member in less than 10 minutes. Find out all about membership here.

Is there a reduced congress fee for ACNAP Members?

ACNAP Silver benefit from a reduced fee on registration to 45€ – Online Congress as well as opportunities all year long. Join here before you register.

How can I check my membership status?

Your membership status can be checked in your My ESC account under My Membership.

How do I renew my membership?

Membership can easily be renewed in your My ESC account under .

What if I have other questions about membership?

Contact us or check the Membership FAQ.

Membership

How do I become an ACNAP member?

Find out all about membership here.

Is there a special membership offer during EuroHeartCare 2021?

There is a special offer for ACNAP Silver members. We invite you to register through this link before the congress starts.

How can I check my membership status?

Your membership status can be checked in your "My ESC" account under "My Membership".

How do I renew my membership?

Membership can be renewed in your My ESC account under “My Membership”.

Have further questions about membership?

Contact us or check the Membership FAQ.

My ESC Account

I forgot my password

Please enter your email address here. You will receive an automatic email in your inbox, please check your spam folder if you don't see it - to reset your password.

I don't remember my username

Please note that your username is the email address you used to create your My ESC account. You can reset your password here. An automatic email will be sent to reset your password, please check your spam folder if you don't receive it.

I need to change my email

Follow the steps below:

  1. Sign in to your My ESC account with the email address currently associated to it
  2. Use the "Forgot Password" feature if you cannot remember your password
  3. Update your information

Remember to use the new address as username for any future connections to your My ESC account.

Social Media

What is the official hashtag for EuroHeartCare - ACNAP Congress?

We encourage you to join the community online for more interaction with your peers.

Share the latest highlights from #EuroHeartCare on your social media, particularly Twitter.

Please use the official hashtag for the congress: #EuroHeartCare

You may also add additional hashtags, depending on the content/topic you are sharing:

Where can I find the ESC on social media?

We have an amazing team of Ambassadors who will tweet during the event. Follow them on Twitter and join the conversation:

You can also join us on:

  • Facebook: @europeansocietyofcardiology
  • Twitter:
    o Main account: @escardio
    o Journals account: @ESC_Journals
    o News account: @ESCardioNews
  • LinkedIn: European Society of Cardiology
  • Instagram: @europeansocietyofcardiology

Press

I am looking for Press registration

There is no dedicated press registration at EuroHeartCare 2021. We invite you to register through this link before the congress starts to be able to view sessions and access the scientific resources until 3 July (reserved for registered participants only).

I am looking for embargoed press material

Embargoed material is reserved for accredited press. To receive embargoed press material, please apply for accreditation here.

Industry partners

Don't miss our industry partners presentations. Programme is available here.

CONTACT US

Please note that the Frequently Asked Question (FAQ) page is updated regularly. 

If you have read the above and your question is not answered do not hesitate to contact the congress team. We're always here to help you.

Contact us