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COVID-19 and Cardiology

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EHRA 2020 Cancellation – Your Questions Answered

29-31 March, Vienna, Austria



General Cancellation Information

Why has the congress been cancelled?

The Ministry of Health of the Republic of Austria has cancelled all indoor events with more than 100 participants and outdoor events with more than 500 participants until the beginning of April 2020 (More information). As such, we were obliged to cancel EHRA 2020, which would have welcomed more than 6,000 participants from around the world.

Will the congress be postponed to a later date ?

No, the congress is cancelled.

Where can I find the official statement of cancellation?

Right here.

Registration

Will my registration fee be refunded?

Your registration fee will be refunded in full as soon as possible. We recognise the disappointment and inconvenience this has caused, and we are waiving our normal reimbursement rules.

How, when and where will I be refunded for my registration fee?

You will be automatically refunded on the credit card you used to register. In case the payment was done by bank transfer you can add the bank details in your MY ESC account.  Note that the registration will only be refunded to the account used for the payment of your registration.

How should I apply for cancellation/refund?

You do not need to apply, your registration will be automatically cancelled and refunded.

I cancelled my participation to the congress before it was officially suspended. Will I be eligible for the rescheduled event?

If you cancelled your participation to the congress before the official cancellation was announced, you will need to provide an official document stating that you were unable to attend due to travel restrictions. Please contact us with any queries

Transportation and Hotels

I am a presenter. Are there any actions to take in order to get reimbursed for the costs related to my travel / accommodation?

The ESC will not refund individual airline ticket costs. Please contact your airline directly regarding ticket cancellations and your hotel or booking agent regarding your accommodation. If you purchased travel insurance, you should contact your provider for information and next steps.

I am an invited member of faculty. Will the ESC cancel my flights and hotels or should I do it myself?

If the ESC reserved your flight and/or hotel, we will cancel these on your behalf. No action is required on your part. If you booked your flight and/or hotel yourself, please contact your airline and booking agent directly.

Science

Can I withdraw my science and submit it elsewhere?

Yes. Kindly notify us so we can log this information on your abstract.

Will my abstract still be published and where?

Publication is linked to presentation at a congress. We therefore, at this time, cannot inform you about potential publication.

I am an abstract presenter. Can I submit my abstract to another event?

Yes, if you wish to submit to another event, kindly notify us so we can log this information on your abstract.

Exams

Are the exams taking place during the congress also cancelled?

Yes, the exams taking place at EHRA 2020 are cancelled. We are investigating opportunities for delivering the exams near the ESC Congress dates in Amsterdam.

When will I be refunded for the exam, if so when and how?

As EHRA cancelled the exam, the full registration fee will be refunded in the coming weeks. However, EHRA is not liable for any cost incurred by the cancellation of accommodation and travel arrangements.

Will the exam take place later this year ?

We are investigating opportunities for delivering the exams near the ESC Congress dates in Amsterdam.

Industry partners

Will industry partners be refunded for their participation?

As per our sales terms and conditions, the ESC will refund sums paid by industry partners for contractual commitments less 25% for administrative fees. For any queries regarding refunds, please contact us.

Elections

How will the association election results be announced?

The EHRA election results will be announced by email in April and the webpage will be updated accordingly.

Grants

I was awarded an educational congress grant. Will it be refunded or allocated to next year's congress?

We are still working on the best way to handle your grant and we will contact you directly as soon as the process is confirmed.

Membership

I bought my membership at the same time as my congress registration. Will I be reimbursed the full amount?

We encourage you to keep your membership with its many benefits available throughout the year. You will not be reimbursed automatically, however, you are entitled to cancel your membership as outlined in the ESC Sales Conditions. Due to the exceptional circumstances presented by COVID-19, the membership cancellation period has been extended to 29 April 2020 on the condition that you have not accessed any of the benefits online.

Membership - Speed Mentoring

Will I have any opportunity to be mentored online instead?

An online option is not currently available, but we very much hope you will sign-up for a mentoring session at a future congress with us.

Will my speed mentoring opportunity be kept for the next congress?

No, but you can sign-up again and we will look forward to seeing you there.

If you have read the above and your question is not answered

Please contact us.