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Frequently Asked Questions

If you are experiencing difficulties with login to your journal, ordering your textbook, or, receiving your issue on time, then the following may be of help.

Please remember that a subscription is required to access ESC journal content online.

Frequently Asked Questions 

1. I'm trying to access my journal using "MyESC" login details, but the journal's website does not recognise me. What should I do?

When selecting a full text article on the journal’s website you will be asked to sign in (unless the article is free to access or Open Access).
DO NOT USE the login boxes as these are reserved for non members, but click on the 'ESC Member and Congress Delegate Sign In' link just above these login boxes.

After clicking on the 'ESC Member and Congress Delegate Sign In' link you will arrive on a page where you must enter your “My ESC” account login details.

Once you log in you are returned to your full text article.

Complete login procedure

2. I'm an ESC member, so why can't I access the journals?

Being an ESC member does not entitle you to access ESC journals. However, like all ESC members you can benefit from very special rates. Learn more here.

3. I'm an association member, so why don't I receive the association's journal?

Your membership may or may not include the association's journal (print or online), as it's a benefit that depends on your membership level. Please contact your association for more details on membership benefits.

4. I attended my association's congress last year, so why don't I have access to the online journal?

The benefit of the journal linked to the association's congress depends on the fee you paid when you registered. Please contact your association to see whether or not your registration fee included the journal.

5. I registered for the ESC Congress, so why don't I have access to EHJ or CVR?

Delegates registered with a Standard, Emeritus Fellow or Nurses/Medical Technician fee this year are offered a complimentary online journal subscription for next year to either the European Heart Journal (EHJ) or Cardiovascular Research (CVR). Delegates having a day ticket or other fee type can order their journal by contacting the ESC Publications Department. An upgrade to the paper version of your chosen journal can be selected for an extra fee of € 229 when making your registration.

6. I have a print subscription and I haven't receive the journal for XX months. Is there a problem with my subscription?

Please verify that the address section in your "MyESC" account is up to date and especially the one selected for journal delivery. If you chose to receive your journal at the hospital, then please check with the relevant hospital staff.

If all is OK on your side, then do not hesitate to let us know so we can investigate with the publisher and re-order your missing copies.

7. I do not remember my username and password, so can you send my journal login details?

Your journal login details are exactly the same as those you use to access your "My ESC” account. Your Username is your e-mail address followed by the password you chose for your "MyESC" account. For security reasons, we have no view upon your confidential password. If you require a new password, then please use the “Forgot password?” function available here.

8. Despite having a subscription I cannot read the articles via my device's App. Why is that?

Most of the time updating the App fixes any login related issues. If you have updated the App, but problems remain, then we will have to forward your problem to the Publisher's technical support.

Further Queries

We are happy to help should your problems persist, or if you have other ESC publications related difficulties not treated above.

Please use our Contact Us form for further assistance.